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Q:
What form of payment do you accept?
A:
We accept Visa, MasterCard, Discover and American Express. You may also send a money order (made payable to Urban Skiwear).
Q:
If I place my order today, when will it ship?
A:
Your order will typically ship within 2 business days after receipt of payment, unless the items requested are on "backorder" status. If the item is on backorder, we will notify you promptly.
Q:
Is it safe to pay by credit card?
A:
It's perfectly safe. Once you enter your payment information into your computer and click the "submit" button, your computer scrambles (encrypts) the information before it sends the data.
Q:
What is your return policy?
A:
Your order may be returned for any reason within 10 days of receipt. You will be given a complete refund for the articles you return if the items are damaged or defective at the time of receipt and we will cover your return shipping costs and issue a replacement or refund. If an item is undamaged or non-defective the products returned must be in their original box and in like-new condition to qualify for a refund. Unfortunately, we cannot refund the cost of postage or freight. Please return all items to the address on the Contact Us page
click here
with an explanation of why you are returning the products along with a copy of your receipt.
Q:
Who do I contact if I have questions about my order?
A:
Please send an email message to info@urbanskiwear.com with any questions you may have. You may also call (310) 430-4052 and a representative will be happy to assist you.
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